Software maintenance and support is an essential part of the software development lifecycle. We provide maintenance and support services not only for solutions developed by us but also for third party solutions. Due to our proven software development processes we are able to offer high-quality support, maintenance and enhancement services at reduced costs.

Our dedicated maintenance and support engineers, with extensive experience in corrective, adaptive, perfective and preventive maintenance, deliver a combination of maintenance and development services such as: 2nd and 3rd level support (case management, fault investigation and diagnosis, workaround provision, bug fixes, hotfix releases, release management, support case and issue tracking), maintenance, monitoring, improvement, enhancements and new functionality implementation.

We offer complete service packages for the outsourcing of application maintenance and support processes, including transition management or process and system takeover as well as maintenance and support for business critical applications. Our service offering for 3rd party application maintenance includes: application handover, assessment of existing systems (architecture, code and other relevant aspects) and take over; knowledge transfer from the current customer's team; recommending improvements and remedies; elaboration of maintenance and support plans.

Services listing:

• Assessment of existing systems and take over
• Ongoing Software Maintenance and Support (2nd and 3rd line support)
• New Development and Upgrades
• Enhancements
• Technical Improvement
• Monitoring of Existing Solutions
• New Functionality Implementation
• Legacy Migration
• Performance Optimization
• Application Documenting